LoanSafe | Disaster Recovery Exercise 09/20/2025

Dear Clients,

We want to inform you that certain Cotality services will undergo scheduled disaster recovery testing from 10:00 PM PST on Saturday, September 20 to 3:00 AM PST on Sunday, September 21. This exercise simulates a transition to our backup site and is part of our commitment to maintaining operational resilience and compliance with our disaster recovery protocols.

What to Expect

During this standard test, we will validate our ability to shift applications to a backup site and restore them to normal operations. As a result, you may experience intermittent service disruptions or latency across several applications.

Impacted LoanSafe products include:

• LoanSafe Fraud Manager

• LoanSafe Risk Manager

• LoanSafe Collateral Manager

• LoanSafe Connect

• LoanSafe Explorer

Will the Applications Change?

No changes will be made to the applications themselves.

Will There Be Downtime?

Yes, intermittent downtime is expected during the testing window. All services will return to normal once testing concludes.

Do Clients Need to Take Action?

No action is required. If you have any questions, please contact the [email protected].

We appreciate your continued partnership and cooperation.

Warm regards,

Matt Seguin

Sr. Principal, Product Management

Cotality