Service Advisory: LOS Ordering

What’s happening?

We are currently experiencing an issue with LoanSafe (among other solutions) orders submitted through a Loan Origination System (LOS). In some cases, these requests time out and fail, preventing the report from being generated successfully. 

How does this impact clients?

Clients who order LoanSafe through their LOS may experience:

• Failed submissions due to request timeouts

• Delays in receiving Loan Saferesults needed for fraud review and downstream workflows 

What we’re doing

Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We will share updates as new information becomes available. 

Need help now?

If you have an urgent loan impacted by this issue, please contact LoanSafe Support and include the Report/Order ID and a brief description of what you’re seeing. 

• Email: [email protected]

We apologize for any inconvenience this may be causing and appreciate your patience as we work to resolve the issue.