Service Update: LOS Ordering — RESOLVED

What’s been resolved?

The issue impacting LoanSafe orders submitted through a Loan Origination System (LOS) has been resolved. LoanSafe orders should now be processed normally, and reports should generate successfully.

What was the impact?

During the incident window, some LOS-submitted requests experienced timeouts and failed submissions, potentially delaying the delivery of LoanSafe results needed for fraud review and downstream workflows.

What should you do now?

• You may resume submitting LoanSafe orders through your LOS as normal.

• If you experienced a failed order during the incident, you may resubmit the order (if needed) according to your standard process. (General guidance — no system steps implied.)

Still seeing an issue?

If you continue to experience errors, please contact LoanSafe Support and include the Report/Order ID and a brief description of what you’re seeing.

• Email: [email protected]

Thank you for your patience, and we apologize again for any disruption this may have caused.